Refund Policy

Effective Date: April 27, 2026

This Refund Policy applies to all purchases made through TAPMATE, including physical NFC products and subscription plans. By placing an order or subscribing, you agree to this policy.

1. Physical Products

We want you to be satisfied with your order. The following conditions apply to returns and refunds for physical NFC products (tags, cards, bundles, and accessories):

  • Defective or Incorrect Items: If you receive a defective product or an item different from what you ordered, you may request a return or replacement within 14 days of receipt. Contact us at support@tapmate.io with your order number and a description of the issue.
  • Change-of-Mind Returns: Returns for reasons other than defects or incorrect shipments are accepted at our discretion. Items must be unused, in original condition, and returned within 14 days of receipt. Return shipping costs are the responsibility of the customer unless the return is due to our error.
  • Non-Returnable Items: Custom-printed or personalised NFC products are non-returnable unless defective.
  • Refund Processing: Approved refunds for physical products are processed back to your original payment method within 5–10 business days of us receiving the returned item.
  • Stock Issues: If an item becomes unavailable after payment, we will contact you to offer an alternative or issue a full refund.

2. Subscription Plans

  • Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you retain access to paid features until then.
  • Refunds: Subscription fees are generally non-refundable once charged. Refunds for subscription payments are handled at our discretion in accordance with applicable consumer protection laws.
  • Free Trial: If a free trial was offered, you will not be charged until the trial period ends. Cancel before the trial expires to avoid any charge.

3. How to Request a Refund

To request a refund or return, email us at support@tapmate.io with:

  • Your order number or account email
  • The item(s) you wish to return or the charge you are querying
  • A brief description of the issue
  • Photos if the item is defective or damaged

We aim to respond to all refund requests within 2 business days.

4. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving issues fairly and quickly.

5. Contact

For any questions about this Refund Policy, contact us at:
📧 support@tapmate.io

This policy is subject to our Terms of Use, which governs your use of TAPMATE products and services.